At Ultimate Swim Gear, we want you to feel completely confident in your swimwear and lingerie purchases. If you’re not 100% satisfied with your order, we’re happy to offer returns or exchanges within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • In original condition with all tags attached
  • Unworn, unwashed, and free of any odors
  • In the original packaging

Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following intimate items:

  • Crotchless lingerie
  • Open-cup lingerie
  • Bra-panty sets (if hygiene seal is broken)

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your order number and return request details (see template below).
  2. Wait for Approval: We’ll respond within 1-2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our return address (provided in your authorization email) using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • Sale items are final sale and cannot be returned

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate in your email the item(s) you wish to exchange for
  3. We’ll process your exchange once we receive the original item
  4. You’ll be responsible for any price differences and additional shipping costs

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Ultimate Swim Gear Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [List item names and quantities]

Reason for return: [Briefly explain]

For exchanges: I would like to exchange for [list replacement items with sizes/colors if different]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Final Notes

We stand behind the quality of our swimwear and lingerie. If you have any questions about our return policy or need assistance with a return, our customer service team is happy to help. Contact us at [email protected].

Thank you for shopping with Ultimate Swim Gear!